The new B-Hygienic materials are guaranteed free of defects on materials and manufacturing excluding incorrect use or application. This guarantee extends over a period of 12 months starting from dispatch date and remain strictly confined to either the simple replacement, ex works, of by B-Hygienic approved defective parts, as far as the defect is due to a manufacturing defect. Any other costs are not accepted. The choice we must remain open to allow a price reduction instead of replacement. A repair, replacement or price restore should not lead the warranty period. The guarantee applies only if the material is installed and maintained under the rules. The guarantee does not apply in cases of abnormal wear, weather damage or damage caused by negligence, accident, neglected maintenance. Each complaint, excluding those of hidden errors, should be passed in writing to B-Hygienic within a period of 6 days. Complaints about hidden defects have to be made at the latest 1 month after delivery. Material can only be returned after prior agreement between buyer and seller. This material will be packed according the rules in order to avoid any transit damage. The justify of a complaint can only be pronounced by the B-Hygienic Management, eventually after paying a visit for a locally inspection.